Why Deskless Workers Need Better and Real Communication

In sectors like logistics, healthcare, retail, hospitality, or manufacturing, most employees aren’t sitting in front of a computer — they’re on their feet, moving around, with a mobile phone as their only digital tool. So how can we ensure they are well-informed, heard, and connected to the organization? By using an internal communication app designed specifically for them.

The Challenge of Reaching Those Without Email or a Desk

For years, companies have tried to use tools like email or intranets to reach their entire workforce. But when a large part of your team doesn’t have access to a corporate email or even use a computer in their daily work, those channels fall short. And then… WhatsApp groups appear.

Although it might seem like an easy fix, WhatsApp isn’t made for the workplace. Sharing personal phone numbers, mixing private and work conversations, or sending sensitive information without any control not only creates discomfort — it also violates regulations like GDPR.

What’s Going Wrong?

Most workers don’t feel connected to their company. According to several international studies, up to 84% say they don’t receive direct communication from management, and only 10% feel a strong connection with their organization.

This disconnect is not the employee’s fault. It’s a failure in the communication system — and it usually comes down to the same root causes:

• They don’t have access to email.
• They don’t work in offices.
• They’re not clearly or promptly informed.
• They can’t easily access their payslips or documents.
• There’s no official channel for reporting issues or suggestions.
• They find things out “through the grapevine” (or worse — from outsiders).

This leads to disconnection, demotivation, lower engagement, and eventually, high turnover. And you already know how hard it is to recruit and retain talent these days.

So, What’s the Solution?

Everyone has a phone in their pocket. So the answer is clear: communicate via mobile — but in a professional and respectful way. Not through makeshift WhatsApp groups where personal and work matters are mixed, but with a solution designed specifically for these kinds of teams.

What Should That Solution Include?

An internal communication app for deskless staff should meet several key requirements:

• Privacy: No need to share personal numbers or be reachable outside working hours.
• Simplicity: Easy to use in seconds, with no training or tutorials needed.
• Automation: Supports processes like payslip distribution, document signing, or time tracking.
• Smart notifications: Respects digital disconnection and avoids after-hours interruptions.
• No corporate email required: Works with just a phone number, without making it public.
• Compliance: Meets GDPR standards — no risks or shortcuts.

What If We Told You This Solution Already Exists?

At Ommnio, we’ve spent years listening to companies that manage deskless teams. That’s why we created an app focused on what they truly need: to inform, listen, and connect — without invading the worker’s private life.

With Ommnio, you can:

• Send announcements with read confirmations.
• Share documents (like payslips or certificates) automatically and securely.
• Collect legally valid digital signatures directly from mobile.
• Enable time tracking bots.
• Create communication channels by teams, locations, or roles.
• Open suggestion boxes or launch quick surveys.
• Ensure everything happens within work hours — no pressure, no overreach.

Companies Already Using Ommnio Save Time, Money… and Headaches

Our clients have achieved:

• 📉 Fewer calls and errors in repetitive processes.
• 🕐 Time savings when sending important documents or reviewing procedures.
• 📈 Activity rates over 90%.
• 🤝 Improved workplace culture by making everyone feel heard.

Having a WhatsApp group is not enough to say you’re communicating well. If you want your company to function as a truly united team, you need a tool that genuinely connects everyone — even those who never set foot in an office.

With Ommnio, that’s possible. And it’s as easy as installing an app. Request a free demo and discover how Ommnio can streamline your processes.