Ommnio Brings Agent-Based AI to Remote Workers

Ommnio enables companies in retail, logistics, manufacturing, hospitality, and healthcare to create artificial intelligence agents that are integrated into their corporate messaging systems and available to employees who have traditionally been disconnected from corporate systems. The platform accesses internal information, performs tasks, and provides operational support to field workers in their day-to-day activities.

Artificial intelligence has gradually been incorporated into businesses, but its use remains heavily focused on office environments. This leaves out a very significant portion of the workforce: non-desk workers, especially in sectors such as retail, logistics, manufacturing, hospitality, healthcare, and facility management, where many people do not have access to a computer or corporate email in their day-to-day work.

To address this situation, Ommnio —a company specializing in the digitization of internal communication in operational environments—has created a platform that allows companies to build AI agents that employees can use directly from the internal communication app they already use regularly.

Unlike traditional chatbots, which only answer predefined questions, these agents are based on large language models (LLMs) and are configured to use natural language. Companies can give them instructions, connect them to their internal tools, and feed them their own documentation.

In this way, the agents not only respond but can also hold conversations, search for internal information, perform tasks, and refer the employee to a person when necessary.

AI Integrated into Employees’ Daily Work

The idea is that artificial intelligence shouldn’t require new applications or changes to how people work. That’s why these agents operate within the internal communication channels that companies already use, and can interact via both text and voice.

This approach is particularly useful in environments where employees are always on the move or on the front lines, such as stores, warehouses, factories, hotels, hospitals, or service companies.

In practice, the most common use cases include:

• Onboarding: A new employee can resolve questions about their contract, their first shift, or basic company procedures without having to visit an office.
• Day-to-day support: Human resources or systems-related inquiries—such as vacation days, technical issues, or time off—are resolved instantly, with the option to escalate to a person when necessary.
• Tracking and metrics: Companies can analyze conversations to understand which types of questions are most common or how certain processes—such as onboarding—are completed. Additionally, an AI-powered system helps review the quality of responses.

Security and Control

One of the platform’s key features is security. All sensitive actions undergo checks, credentials are managed in an encrypted manner, and information is kept within each company’s environment.

This allows companies to use artificial intelligence in internal processes without losing control or traceability—something particularly important in environments handling sensitive or regulated data.

“Until now, artificial intelligence had been limited mainly to office environments. With this platform, we want to bring it to field workers as well—who are an essential part of many companies and who, until now, had been left out of this transformation,” explains the Ommnio team.

“These agents aren’t just chatbots; they’re tools that understand context, access internal information, execute actions, and know when to escalate to a person—all within a secure environment controlled by the company,” they add.

With this approach, Ommnio aims to extend the use of artificial intelligence to all levels of the company, integrating it into the day-to-day work of non-desk workers and making it easier and faster for them to access internal information and processes.