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What’s the Difference Between a Team and a Group Chat in Ommnio?

Teams vs. Group Chats in Ommnio: What You Need to Know

To help you get the most out of Ommnio, let’s explore two of its most powerful tools: teams and chat groups. They may seem similar, but they serve distinct functions that impact how your organization collaborates and communicates.

Visual Example: The Furniture Factory

Imagine your organization is a large furniture factory:

  • Teams are like departments: carpentry, upholstery, painting, etc.
    Each one has its own specialty and responsibility in the production process.
  • Chat groups are like worktables inside each department.
    That’s where employees collaborate on specific tasks, exchange ideas, and solve problems.

What Are Ommnio Teams?

  • Used to organize users by role, specialty, location, or department, both manually or automatically with the team filters. 
  • Enable specific users to supervise and coordinate their team (e.g., team leads or managers).
  • Help structure the organization into manageable units with clear responsibilities.
  • Teams help build the contact lists that users see in Ommnio. By default, a user’s contact list is made up of the combined members of all the teams they belong to. 

What Are Chat Groups?

  • Facilitate communication and idea sharing in the right context—for example, share the shift calendar in the Carpentry group chat, and post updates about raises in the Human Resources News group.
  • Allow issues to be solved quickly and collaboratively.
  • Serve as a space to share relevant documents and information for ongoing projects.

When to Use a Team vs. a Chat Group

Choose based on your goal:
  • To organize and supervise → Use a team
  • To communicate and collaborate → Use a chat group
Example from the Field
  • In the example above, the fictional factory “El Roble” has multiple teams (Carpentry, Design, Upholstery) and several related chat groups. Each team has its own dedicated chat space for team-specific topics, plus access to shared chat groups for broader discussions (such as Human Resources, Health and Safety or Corporate News).
  • Need a new space for collaboration between just two teams? An administrator can create a dedicated chat group for the project and add as much teams as needed— fast and flexible.